| Materials & Craftsmanship |
What leather do you use? How do I tell the difference? |
We primarily use full-grain leather, split-grain leather, canvas, and PU. Full-grain leather features natural grain patterns, durability, and a premium feel. Split-grain leather is firmer and more structured. Canvas is lightweight and breathable. PU is eco-friendly and easy to clean. Specific materials and characteristics are noted on each product page.
|
|
Will the hardware fade? |
We use high-quality plated hardware with anti-rust treatment, which resists fading under normal use. However, prolonged contact with sweat, perfume, or chemicals may affect the finish. We recommend avoiding such contact and wiping with a soft cloth regularly.
|
| Sizing & Capacity |
How do I choose the right bag size? |
Product pages include detailed dimensions (length, width, height) and capacity references (e.g., "fits a 13-inch laptop," "holds A4 documents"). Consider what you typically carry (phone, wallet, water bottle, laptop) when choosing.
|
|
How much does the bag weigh? |
Weight varies by material and size. Bag weight is listed on the product page. For lightweight options, consider canvas or smaller styles.
|
| Care & Maintenance |
How do I clean and maintain a leather bag? |
We recommend regular dusting with a soft cloth and conditioning every 2-3 months with a specialized leather care product. Avoid direct sunlight and rain. If wet, blot immediately with a dry cloth. When not in use, stuff with paper to retain shape and store in a ventilated area.
|
|
How do I clean a canvas bag? |
Spot clean with a soft brush and mild detergent. Rinse and air dry in the shade. Avoid machine washing and direct sunlight to prevent deformation and fading.
|
| Orders & After-Sales |
How soon do you ship orders? |
In-stock items typically ship within 24-48 hours. Pre-order items ship as indicated on the product page. You'll receive a tracking SMS or email once shipped.
|
|
Can I return or exchange a bag? |
Unused bags in original condition are eligible for 7-day hassle-free returns or exchanges. Please keep tags and packaging intact. For personal reasons, return shipping is at your expense. See our "After-Sales Service" page for details.
|
|
Do you offer a warranty? |
We provide a 3-month warranty (some styles offer longer, as noted on the product page) covering hardware, stitching, and other defects under normal use. Damage from misuse or normal wear and tear is not covered.
|